Reference

Privacy Policy for tajamwin Accounts

tajamwin Privacy Policy explains how we collect, use and protect the details connected with your account, wallet status and device access.

Account recordsWallet referencesDevice controlsPolicy requests
tajamwin Privacy Policy for tajamwin Accounts
PRIVACY SUPPORT

Get Privacy Help Through Support Chat

A clear support route matters when your account details or wallet record need attention.

Account request Send a correction or access request through support chat after signing in. We use your account step and phone verification to confirm that the request concerns your own tajamwin record.
Wallet query For DANA, OVO, GoPay or QRIS questions, include the payment reference and approximate time. We check the receipt trail without asking you to share your wallet password or full security code.
Device concern Tell us if a phone or browser appears in your account history unexpectedly. We can review the sign-in details, explain the security step and help you change account credentials.
DATA HANDLING

How tajamwin Handles Account Records

We separate the data needed to operate an account from the details used to investigate a payment or security event.

Collection

We collect details you provide during account opening, including contact data and phone verification results. Sign-in records may include device, browser and time details so we can identify an unusual access pattern.

Payment matching

DANA, OVO, GoPay, QRIS, virtual account and bank transfer references help us match a transaction to your account. We use the reference trail for status checks rather than requesting unnecessary wallet credentials.

Cookies

Cookies and similar browser storage can keep your session connected and remember security choices. You can clear them through your browser settings, although doing so may require another account sign-in.

Account security

Phone verification before account access, sign-in checks and credential changes help reduce unauthorised entry. If you use a shared phone, sign out after checking your account and avoid saving your password in that browser.

Retention

We retain account and transaction records for the period needed to operate services, resolve disputes, protect accounts and meet applicable legal duties. Ask support chat which record type your request concerns before sending documents.

Your request

You can ask for a copy, correction or explanation of personal data connected with your account. Sign in first where possible, name the requested record, and complete any identity check needed to protect your profile.

Privacy Policy Answers for Your Account

These Privacy Policy answers address the account, payment and device questions you may have before opening an account. We keep each route tied to a real action: phone verification, a wallet receipt, a browser setting or a support-chat request. If your situation is not covered, contact us with the smallest useful amount of detail.

It covers data linked to your account, phone verification, sign-ins, device signals, cookies, support conversations and payment references from DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity.

Phone verification helps us connect an account request to the right person and reduce unauthorised access. We may repeat the check before discussing private account data or changing important profile details.

We use a QRIS, DANA, OVO or GoPay reference to trace a payment status against your account. Send the receipt reference through support chat, and do not send your wallet password or security code.

Yes. Contact support chat after signing in, name the account records you want, and complete the identity check. We will explain the available format and any limits required to protect another person’s data.

Ask through support chat and state whether the change concerns your phone number, contact detail or account record. We verify the request before making a correction, especially when it affects account access.

Retention depends on the record and the reason it is needed, including account operation, payment tracing, dispute handling, security and applicable legal duties. Ask support chat about the specific record rather than a general timeframe.

Yes. It applies when you use a mobile browser or desktop browser to sign in, browse the lobby or check wallet status. Device and browser signals may be processed for session and account security where local law permits.